Return Policy

THEBEAUTIHOLIC offers returns within 7 days after delivery

Please ensure that your items do not fall under the list* of non-exchangeable brands & items.

Here is a quick returns policy checklist for your reference:

  1. Is the item within 7 days from the day you received it?
  2. Is the item in the same condition, unwashed, as when it first arrived?
  3. Are the tags intact and attached to the item?
  4. Is the item still in its original packaging?

The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you can either pass the item(s) to us directly at Mongkok Store, or ship it back to us. (Customer is responsible for the shipping fee)

Shop Location:
Room 902, 9/F, Tak Cheong Commercial Building, 215 Portland Street, Mong Kok, Kowloon

Return the goods via SF Express:
Address: Room 902, 9/F, Tak Cheong Commercial Building, 215 Portland Street, Mong Kok, Kowloon
Contact Person: Vivian
Phone No.: +852-61090837

*All on sale items / Consignment brands' items are non-exchangable & non-refundable
*For Korea brands' items, please read the detail arrangement HERE