Return Policy

THEBEAUTIHOLIC offers returns or exchange within 7 days after delivery
Please ensure that your items do not fall under the list* of non-exchangeable brands & items.

If you encounter the following situation(s), you may apply for exchange or refund in cash dollar (member reward points) once:
(i) Item(s) that's worn / damaged 
(ii) Wrong size / wrong style is delivered
(iii) Size is not fit

Customer must provide concrete proof for the above situation(s) that you encountered, including:
(i) Confirmation email  / receipt that proof the item(s) you would like to exchange or return is/are purchased from us
(ii) Send us picture(s) of the item(s) that you would like to exchange or return via email / whatsapp / Instagram direct message
Whatsapp: 852-6128 5188
Instagram DM: thebeautiholic

Here is a quick returns policy checklist for your reference:

  1. Is the item within 7 days from the day you received it?
  2. Is the item in the same condition, unwashed, as when it first arrived?
  3. Are the tags intact and attached to the item?
  4. Is the item still in its original packaging?

The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you can either pass the item(s) to us directly at Mongkok Store, or ship it back to us. (Customer is responsible for the shipping fee)

Shop Location:
Room 902, 9/F, Tak Cheong Commercial Building, 215 Portland Street, Mong Kok, Kowloon

Return the goods via SF Express:
Address: Room 902, 9/F, Tak Cheong Commercial Building, 215 Portland Street, Mong Kok, Kowloon
Contact Person: Vivian
Phone No.: +852-61090837

All refund will be in cash dollar (member reward points), if relevent item(s) is out of stock, customer will get their refund in cash.

*All on sale items / specific brands' (Including: Cover Me / Texturize / Crystal da choice / Red Sparrow / Soda Pink / Lavender Set / Doca & Handbook / Amanda Sprout / all Korean shoes)items are non-exchangable & non-refundable
*For Korea brands' items, please read the detail arrangement HERE
***In case of any dispute, THEBEAUTIHOLIC reserves the right of final decision